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Stress Hurts Call Center Employees and the Customer Experience

Jacada, a leading provider of AI and RPA powered virtual assistants, recently released key insights on why contact center employees are stressed and how their stress negatively affects the customer...

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Regulating ransom payments. Rotating industry talent into government. Cyber piracy.

At a glance. Regulating ransom payments, at the US Federal and state levels. Bringing private sec...


MailChimp gives employee mental health day

The tech firm is giving its 1,200 workers its second collective week off in seven months. Like mo...


NEWS INDEX

Globalization of Businesses & Workforce Decentralization Provide a Solid Foundation for

DUBLIN, July 2, 2021 /PRNewswire/ — The “Telecom Expense Management &#...


Single digits: Black, Hispanic scientists strikingly underrepresented at NCI among senior

Ned Sharpless [NCI director]: We started talking about this effort within the NCI ...


The Work to Make Government a DEI Model

The staff that drafted President Biden’s executive order on diversity, equit...