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The growing role of AI in the modern contact center

Nearly every work environment experienced drastic change over the past year, but the shifts affecting contact centers are likely to be among the most long-lasting. For many businesses, contact cent...

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The growing role of AI in the modern contact center

Nearly every work environment experienced drastic change over the past year, but the shifts affec...


How Covid Affected Employee Perks And What They Will Look Like Post-Pandemic

getty Businesses are substituting employee perks like free in-office lunches and stocked fridges ...


NEWS INDEX

Globalization of Businesses & Workforce Decentralization Provide a Solid Foundation for

DUBLIN, July 2, 2021 /PRNewswire/ — The “Telecom Expense Management &#...


Single digits: Black, Hispanic scientists strikingly underrepresented at NCI among senior

Ned Sharpless [NCI director]: We started talking about this effort within the NCI ...


The Work to Make Government a DEI Model

The staff that drafted President Biden’s executive order on diversity, equit...