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The growing role of AI in the modern contact center

Nearly every work environment experienced drastic change over the past year, but the shifts affecting contact centers are likely to be among the most long-lasting. For many businesses, contact cent...

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Beth Niblock Joins Biden Admin, Detroit Names New CIO

Earlier today, Detroit Mayor Mike Duggan appointed Art Thompson as the city’s new chief informati...


Mobile Changes The Spend Management Game

Enterprises of all sizes and sectors are grappling with legacy spend management processes. Not on...


NEWS INDEX

Globalization of Businesses & Workforce Decentralization Provide a Solid Foundation for

DUBLIN, July 2, 2021 /PRNewswire/ — The “Telecom Expense Management &#...


Single digits: Black, Hispanic scientists strikingly underrepresented at NCI among senior

Ned Sharpless [NCI director]: We started talking about this effort within the NCI ...


The Work to Make Government a DEI Model

The staff that drafted President Biden’s executive order on diversity, equit...