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The growing role of AI in the modern contact center

Nearly every work environment experienced drastic change over the past year, but the shifts affecting contact centers are likely to be among the most long-lasting. For many businesses, contact cent...

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10 organisational change trends to watch out for

Building a new model and realizing you don’t have the people capability to run it Whenever I am w...


Workforce Management & Real-Time Analyst job with Freddie Mac

At Freddie Mac, you will do important work to build a better housing finance system and you’...


NEWS INDEX

Globalization of Businesses & Workforce Decentralization Provide a Solid Foundation for

DUBLIN, July 2, 2021 /PRNewswire/ — The “Telecom Expense Management &#...


Single digits: Black, Hispanic scientists strikingly underrepresented at NCI among senior

Ned Sharpless [NCI director]: We started talking about this effort within the NCI ...


The Work to Make Government a DEI Model

The staff that drafted President Biden’s executive order on diversity, equit...