The 2023 Gartner® Market Guide for Workforce Management Applications shares that capabilities have to transform employee experience and deliver operational efficiency. It recommends mitigating the risks associated with continuous deployment by migrating away from legacy workforce management (WFM) applications (away from on-premises and single-tenant, vendor-hosted applications).
According to this year’s report, applying AI in WFM solutions for employees and managers adds significant business value to WFM. By 2030, AI-enabled skills management will be a core capability of WFM and used daily to manage hourly paid workers’ deployment.
