What Year Is It Inside Your Organization?
Co-CEO of GroupeX, Farhan Khan emphasized the significance of digitization protocols and the utilization of back-end data as tools for big picture building, showcasing how a dedication to digitization can enhance an organization’s empowerment, efficiency, and optimization, while also transforming systemic issues through automation.
He then provided best practices for overcoming barriers and building engagement by strengthening visibility measures that create flexibility for employees to deliver work in the best way. “The organization becomes empowered with all this combined data to make better decisions looking at the big picture, getting in front of issues, expanding and being able to wipe out the competition.”
Customer Success Stories
Ben Wooding, CEO of Red Badge, described the challenges their organization faced in managing scheduling through manual process. Errors, back-end processing procedures, along with the challenges of a competitive labor force all contributed to high turnover and low employee engagement. Ben stated that their decision to leverage WorkForce Software was motivated by the desire to achieve better outcomes for customers and staff alike and encouraged other organizations to fight for similar standards. “The first job is to make sure that the basics are taken care of.” Further, he talked about the benefits of moving to a centralized system that could quickly share information, enabling flexibility and trust with their employees.
Are You Ahead of Your Time?
We joined Mark Bryner, Product Director, HR and Payroll and Raquel Simpson, Managing Architect for Time and Attendance to learn how CONA (Coke One North America) achieved success with a multi-tenant complex configuration—and the strategies used when making changes to policies. As part of the broader Coca-Cola ecosystem, CONA looked for the best ways to leverage WorkForce Software solutions to stay compliant across a complex network of bottlers. They also discussed best practices for optimizing value across organizational functions. Mark shared, “WorkForce Software cares deeply about their customers and their success.”
Session Highlights
The first day of VISION 2023 was jam-packed with sessions covering a variety of workforce management topics, customer stories, implementation best practices, and product overviews.
Here are key takeaways:
Maximize Your Investment: Meet the New Select and Signature Tiers
In this session, we explored WorkForce Software’s updated support structure, including new Select and Signature Tiers, created with customer feedback and industry analysis in mind. Molly Gapp, SVP, Continuous Service at WorkForce Software, and Annwar Miah, Global Support Senior Manager at WorkForce Software, discussed how these new tiers are helping customers receive the most value from their modern workforce management investments.
Air Canada’s WorkForce Software Win: Automating Pay & Boosting Crew Engagement
Ryan Hoffman, Delivery Manager at WorkForce Software and Shantelle Hector, Manager, Crew Pay and Brankica Segota, Senior Manager Crew Admin of Air Canada dove into their unique WorkForce Software journey, discovering how they tackled union rule challenges and automated complex pay calculations. We discovered how WorkForce Software streamlined and optimized crew payroll processes. The improvements helped in minimizing manual work and reducing pay errors, demonstrating the power of improved data management, analytics, and reporting tools that enhanced business requirements and financial results analysis and forecasting. Brankica noted that these implementations were made possible through an extended testing period. Moreover, we heard about Air Canada’s collaboration with the dedicated WorkForce Software Managed Services team, their committed to understanding Air Canada’s requirements and configuration, enabling continuous application improvement.
