According to Gartner’s Hype Cycle for Human Capital Management Technology, 2022, “By the end of 2025, 35% of large enterprise organizations will have a dedicated budget for Human Capital Management (HCM) technology innovation, up from 10% today.” The report highlights that organizations primarily focus on Next-Gen Workforce Management (WFM) and Frontline Worker Employee Experience Technology (EXTech).
For organizations looking to make these investments, a comprehensive understanding of the needs of today’s modern workforce is key. Assumptions from the C-Suite on what will motivate employee productivity and engagement can lead to negative results such as high turnover and workplace inefficiencies. The 2021 Workforce Experience Gap emphasized this point, revealing a significant disparity between the viewpoints of managers and deskless shift workers on how their organizations were working to engage, develop, retain, and attract talent successfully.
Conducted the following year again, the 2022 Workforce Experience Gap surveyed real employees and managers on their perspectives on scheduling, job training, pay rates, employee recognition, feedback, and communication. Compared to the 2021 results, 2022 found that while organizations are more aware of their employees’ needs, they need to take more action to address them.
Drawing from the data, the 2022 Workforce Experience Gap provides three key takeaways on expanding the employee experience while reaching new business potentials.