While automation can be extremely beneficial to businesses, it is not a catch-all cure that magically fixes whatever problems they may be facing. In fact, it is a long-held belief that introducing automation to a faulty business process will result only in proliferating the faulty process throughout the organization. If the processes are too convoluted, insufficient, or unnecessary, there is no real value earned by merely exchanging the labor from people to machines.
Research and analyst firm Brandon Hall Group (BHG) has released a new report, Workforce Management – A Constant Need in a Constantly Changing World. They state that organizations should strive for intelligent workforce automation, and that the value and ROI it provides only works if it removes mundane, repetitive tasks from your employees’ responsibilities and enables them to focus on more impactful business processes. By clearing employees’ plates of these banal, menial (but necessary) tasks, they can concentrate on “bigger picture” projects that move your company forward and stay ahead of the curve.
The difference between everyday workforce automation and intelligent workforce automation isn’t about merely hitting a goal, but in achieving and maintaining the potential of your business. Intelligent workforce automation:
- Doesn’t just streamline budgets – it maximizes budgetary spend
- Doesn’t just lower payroll costs – it offers insights into optimizing payroll costs
- Doesn’t just optimize for today – it adapts to continue improving in the future