The Minnesota Department of Veteran Affairs (MDVA) Healthcare Division believes it is not only their duty to provide the highest level of care to Veterans and their families but their honor. Operating across five state Veterans’ homes, with three new homes under construction, MDVA oversees 1,300 employees with 500 estimated to join by 2023. As MDVA expands, they aim to continue developing and delivering high-quality healthcare to Minnesota’s heroes in a nurturing environment.
The Challenge
MDVA lacked standardized scheduling and timekeeping processes able to keep up with the needs of five Veterans’ homes and expanding operations. Disparate and outdated systems, involving manual spreadsheets and unsupported technology, complicated managing day-to-day operations while lacking the capabilities to support adequate audits. These time-consuming and costly processes made adapting to evolving state and federal requirements difficult and risked non-compliance.
The Solution
Backed by notable referrals, WorkForce Software was selected by MDVA and Minnesota IT Services (MNIT) in 2017 for WorkForce Software’s Time & Attendance solution (with custom configurations) due to its modern and user-friendly functionality and ability to administer complex and extensive business rules.
The Outcomes
Employee Engagement from Anywhere
User-friendly mobile capabilities make accessing schedules and submitting time off requests significantly easier for MDVA healthcare staff who can rest assured that their time reporting is accurate, strengthening the trust between themselves and operations.
Processes Prepared for What’s Next
WorkForce Software Time & Attendance provides a strong foundation for MDVA’s growing footprint by unifying and standardizing workplace processes across all locations. Now, MDVA can measure, compare, and evaluate data from home to home and department to department.
Customer-Focused Implementation
Throughout implementation, retaining a comprehensive understanding of MDVA’s unique needs was vital for success. WorkForce Software established two key roles to walk alongside the MDVA and MNIT teams and dedicated resources to ensure complex and extensive business requirements were adhered to and correctly configured.
Up-to-Date Compliance
As MDVA and MNIT navigated the global pandemic and looked to the future, WorkForce Software’s enterprise-grade platform and Intelligent Decision Architecture allowed workforce management processes to quickly adapt as policies evolved to remain in compliance with state, federal, and local regulations.
